Please feel free to contact our Customer Experience team via our Support Page or email us at if you have any questions or feedback.

Order cancellations or adjustments are not possible after the order is placed.

For updates regarding your order, please keep an eye on your tracking information.


Interested to collaborate with us? Please send an email to with your collaboration request and do not forget to include your Instagram handle. Please note, due to the high volume of requests we receive, our response may be delayed.


Do you have a press-related inquiry?
Please reach out to our press team at


Interested in becoming a part of Van Sha Team?

Please check out our careers page or send us your open motivation letter and resume to